Well … I didn’t think it could get worse, but it has. My "broadband" is now running at about 8kbps, yes, eight KILO bytes per second. That’s not broad band …. it’s not even ISDN …. it’s not even twice dialup!

I have been defending DigiWeb up to now but bugger that. Since the 20th of January my broadband has been fucked, that’s almost two months! In that time DigiWeb have not even been able to tell me WHAT the problem is let alone what is being done to fix it or when it will be fixed. They seem to think that "it’s an Eircom problem" is still a sufficient answer to my questions at this stage. Well I have news for them IT ISN’T! It got me off their backs for a while but that is no longer a good enough answer.

I’ve been on to ComReg and got talking to a very nice lady there who explained to me that I can’t make a complaint about Eircom, that the only people who can are DigiWeb because they are Eircom Customers, not me. Basically, the ONLY people who have the power to sort out my line are DigiWeb and they are failing MISERABLY and what it worse they have not told me one thing to give me any confidence in them at all. They get annoyed with me when I ring and ask for update reports, apparently I’m being impatient! They are letting Eircom walk all over them and it is ME and other DigiWeb customers who are suffering.

Word of advice – if you’re thinking of getting broad band – DON’T get Eircom (their Customer ‘service’ is bad enough to be a health risk) and DON’T get DigiWeb, they are incapable of dealing with the service provider they use on your behalf to a satisfactory level.