iTunes 7 – Solutions to Audio Book and Download Problems

This is a follow-on to the article iTunes 7 – Not The Success It Could and SHOULD Have Been

I’ve spent quite a big of time trying to solve my iTunes 7 problems and a lot of time on the Apple discussion boards and I’ve now got solutions to most (obviously no movement on the reverse-sync thing).

First, an update on album art which is a reply to Des’ comment that they have too few covers. They seem to have added many more over the last day or so, because I just got covers for about 20 albums which they didn’t have covers for on the first day iTunes 7 came out.

Now, on to the meat and bones, my most serious problem, not being able to download my purchased items, has been solved. Though not by Apple support. As well as lodging a support call I also started a thread on their forms and that’s where the solution came from: http://discussions.apple.com/thread.jspa?threadID=643636&tstart=0. I did get a response from Apple but it was massively disappointing. It was a stock answer that simply ignored the information I had given in my message to them pointing out that I had already tried what they just gave me as a ‘solution’. They got a very grumpy reply from me!

Next, onto not being able to move items from Music to Audiobooks. I mentioned that I had tried iTunify and that it had not worked. Well it had sort of worked. What the program did not tell you what that you have to remove the items from your library (being sure to click ‘keep files’ when asked) and then re-add them. When you re-add them they will go into the right place. Again this solution is courtesy of the Apple forums: http://discussions.apple.com/thread.jspa?threadID=640125&tstart=0

Just one more follow-up, my problems with iTunes 7 constantly re-starting itself when I closed it have not come back. I guess it was just a glitch that was sorted out by a reboot (how Windows like!).

Although my big problems with iTunes 7 have now been solved I shouldn’t have to spend hours getting up and going when I update a program. Apple took their eye off the ball on this one. Lets hope this is not the way things will be from now on with Apple software updates.

[tags]iTunes, iTunes 7, Apple, Audiobooks[/tags]