I've just had a very VERY infuriating phone call with one of their technicians. Ahem.

This isn't even the main part of the problem but can someone click the 'here' link on this page: http://home.eircom.net/html/change_wep_key.html and tell me what happens. It's the link where it says: - Make sure the computer's TCP/IP properties are set to obtain an IP address and DNS Server address automatically. Instructions on how to do this can be found here. ALl it does for me is bring up the same page I'm already on.

Also the other link they give on that page ie your computer IP address, doesn't bring up the right information on my computer. It brings up a Netopia page alright, but it looks like an older version than the one on the guideline page, and it is missing a very vital link ie the 3D wireless link. Apparently, I don't have the right software. When I asked what the right software is, I was told : Internet Explorer 7. I said I had tried this, AND Firefox and neither had worked. He told me, I had to use Internet Explorer 7. I reiterated that I was using Internet Explorer 7 and that also, their webpage says: ''If you do not already have the Netopia page displayed, open your browser (eg. Internet Explorer or Firefox).''

He then told me there was absolutely nothing they could do for me. I asked him could I speak to a supervisor, there wasn't one there. So he gave me the complaints number which doesn't open until tomorrow.

Hopefully they did record my call so I will have an exact record of what I was told.