Hi Anne,

It sounds like you've had what I consider to be a typical Eircom experience, you appear to have been talking to someone who doesn't have a clue. Obviously your problem was not covered by the help sheets this person had in front of them and since it appears they had no intelligence of their own they couldn't help you.

The browser you use is quite irrelevant. The page in question is served out by your router and it's missing a link it's because the router is a different version that then one they show. It could be that it's on older firmware or it could be that it is simply an older model. However, that shouldn't matter, Eircom sold it to you so they should support it.

Expecting the link to magically show up by changing browser is nothing short of retarded in my view. It shows a total lack of any understanding of the technology by the "support" agent. I actually got so frustrated on the phone to Eircom once that I asked to speak to a competent person, the guy calmly told me that there was no one like that in there. I told him that was the first truthful thing he'd told me and slammed down the phone.

Also, don't bother complaining. I tried it once. I got through to a guy with almost no English who seems to be paid to say "I understand" and bugger all more.

I'm afraid I can't give you much help though, I don't have one of these routers myself so I can't really talk you through it. Good luck with Eircom. It may be worth simply calling back, you should get a different agent and with a lot of luck, maybe even a competent one!

Bart.