Folks, it is not at all as bad as the above posts would seem to indicate. Eircom do not put a password on your router when shipped to ensure folks who are not PC literate are not locked out of their own equipment. A password is very easy to add once you have setup the router. Also WPA, a much stronger encryption service is now default on all new routers. If one was to highlight issues with Eircom it is their capacity capability. Most of the secondary and tertiary exchanges are already at max capacity, and their engineers only have rudimentary knowledge of how the setups should be configured on the frames to optimise service and bandwidth allocation. I advise everyone using their service to run the test (Eircom's own publicly available test) on this link : http://home.eircom.net/speedtest freequently and screendump the results into a Word document for future evisence. I think you will get a bit of a shock...!!