Just happened upon your blog while searching for eircom related info. You have my sympathies. I have current domestic problems with eircom, which I won't go into detail here about as I have compaints with comreg and the competition authority about their behaviour. I also have dealings on a professional level with eircom (i am in IT Support) and I totally agree with your points that eircom just do not care....They are arrogantly disinterested and almost aggresively treat people calling for "customer service". I really think this country's IT infrastructure is being held back as long as eircom are responsible for the lines. It is also totally apparent that there is no monitoring of calls made to their "customer service" as any competent customer service manager would baulk at the way customers are treated and spoken to. My only advice would be to write to them and don't waste your time ringing them.