Hey Bart,
I'm in the same boat at the moment. Have had no connection at all for the past 3 weeks and they have been absolutely no help when I have called. Called customer complaints yesterday too and they were no better. An 'engineer' was meant to have been sent out 2 weeks ago and I still hadn't heard anything 10 days later. I'm losing out on serious business and can do nothing about it. Rage doesn't even describe it! And just to top it all off the bill arrived in the post a few days ago >:(

re